Frequently Asked Questions
Here you’ll find answers to our most frequently asked questions. Can’t find the answer here?
About the Product
What will I receive in my monthly subscription box?
Every month, our staff will curate an exciting box full of fun, must-have picks and more, which we will deliver to your door. The box features full-size products and premium items including tried-and-true classics, celebrity favorites, and brands consumers have yet to discover. Your subscription box will include products worth over the monthly subscription amount. (Please note: The value is based on the manufacturer's estimated MSRP at the time products are acquired by My What Box. All prices are subject to change without notice.) We may also include samples or freebies for good measure!
How are you sourcing the items found in my monthly My What Box?
We are working directly with brands that we believe represent the My What Box brand and the fun, authentic, and positive tone it stands for.If you would like to submit your product to be considered for a box, then please email at Support@mywhatbox.com
Where can I find my tracking information?
Tracking information will be sent out via email once the box is shipped.
What's the difference between monthly, quarterly and annual memberships?
Each box has their own prepaid options that will help you save money on your membership.
What ages do you recommend the Passport Box for?
Any Age, Family friendly items are included
Can I customize my box?
There may be options depending on the theme of the month to customize some options inside of the box.
Will you charge a sales tax on my order?
We currently charge sales tax in AZ, CA, MI, NY, AR, CT, FL, GA, IL, KS, ME, MA, MN, MO, NJ, NC, OH, PA, RI, TN, TX, VT, WA, WI. Please note that the states in which we collect sales tax may be updated at any time to abide by state and federal regulations.
What is your return and/or refund policy?
All purchases are final sale and nonrefundable. We do not currently accept returns of boxes, and any box returned by a customer will not be eligible for a refund. In the case that your “My What Box” box does not arrive; My What Box must be notified in writing within 4 weeks of receiving your tracking information. If My What Box is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Note it may take 2 weeks to fulfill. All refunds are granted at the sole discretion of My What Box.
What countries do you ship to?
We currently only ship to the United States. Boxes are sent via US Postal Service and FedEx SmartPost from California and New York. Once your box is shipped, you will receive an email with your tracking number so you can follow your package's progress. With this service, the post office will drop off your package without signature confirmation (please note: it is the customer's responsibility to ensure that a package can be left unattended without signing for it upon delivery). While we strive to make sure the delivery of your box happens in a timely manner, we also do our best to think green when it comes to the packaging of your box. You can feel good about opening your box knowing that it is 100 percent recyclable. At this time, we do not offer shipping to APO addresses, Guam, and Puerto Rico, but plan on relaunching this feature soon.We will occasionally ship via FedEx ground to expedite the shipping process. Please note, FedEx ground does not ship to PO boxes and APO addresses and we apologize for any inconvenience. If the address on file is a PO Box or APO address, we are unable to guarantee a delivery date, as expedited shipping is not an available option for delivery to PO boxes and APO addresses.
Are there any shipping charges?
Shipping rates vary depending on location. All prices are in USD.
When will I be billed for my recurring subscription?
You will be billed for the first plan purchased immediately upon placing your order for a subscription. Please note that if your subscription begins in a later quarter, you will still be billed at the time you place your first order. After the pre-paid duration has completed, you will be converted to a quarter-to-quarter auto renewal subscription and billed when your next shipment is being processed, or as otherwise indicated in your Account). You will be notified via email when your order is shipped.After the initial purchase billing occurs on the 10th of each month. Cancellations or pauses must happen prior to the 10th of each month to be recorded. Purchases for a box will end on the 15th of the previous month. For example, the last date to order the September box will be August 15th. All Orders will be shipped out on or before the first of the month.
What is your cancellation policy?
Must Have subscriptions can be canceled during the subscription period, but only after receipt of the first box. If you would like to cancel your subscription after receiving the first box, then make sure to do so before the 23rd of the month. There are no cancellation fees. Please note, cancelling your subscription will disable the auto-renewal feature on your account, but will not affect your current order.If you have any questions, please contact us at firstname.lastname@example.org.
Can I order just one box instead of a subscription?
Yes, you can only buy one box, just make sure when adding to your cart you select one-time purchase.
If I'm not interested in a particular theme, can I skip a month without losing my subscription?
No, currently we have our IT team is building additional functionality to our website, skipping a month will become a feature in the near future.
Can I pause my membership?
No, currently we have our IT team is building additional functionality to our website, pausing a month will become a feature in the near future.
I would like to place my products in one or more of your boxes. Who do I contact?
For product placement, please email Support@mywhatbox.com.
I would like to feature your products on my blog, channel or website. Can you send me a free box?
Please reach out via Support@mywhatbox.con to inquire. Please include as much detail as possible as to how you would like to feature My What Box.